Frequently Asked Questions
Quick answers for contractors who want to send proposals, get approval, and get paid without a lot of extra software.
Payments and approval
How customers say yes, how money moves, and what happens next.
How do I collect payment?
To collect payment inside Rock, Paper, Bid, you need to connect Stripe. Once Stripe is connected, your customer can open the proposal link and pay online.
This keeps payment inside the proposal flow, instead of turning it into a separate step you have to chase by text or email.
How do customers approve a proposal?
You send the customer a proposal link. They open it in the browser, review the job details, and approve it from that page.
The goal is to keep approval clear and simple so there is less back-and-forth and less confusion about what was accepted.
Do my customers need an account?
No. Customers can review and approve a proposal from the link you send them.
That keeps the process easier for the customer and helps you close work faster.
Can I collect both deposits and final balances?
Yes. Rock, Paper, Bid is built for both deposits and final balance collection.
That means you can move from quote, to approval, to money collected in one cleaner workflow.
What happens after a customer says yes?
Once the customer approves the proposal, you have a clear record of that approval inside the app. From there, you can move into the next step, like collecting a deposit, scheduling the job, or handling updates.
The app is meant to help you move the job forward instead of leaving you with a loose email thread and no system.
Workflow and tools
How proposals change over time and which tools help you work faster.
Can I edit a proposal after I send it?
Yes. You can edit a proposal after sending it as long as the customer has not approved it or paid it yet.
After approval or payment, the accepted proposal stays fixed so everyone has a clear record of what was agreed to.
What if I need to change the job after the proposal is approved?
If the job changes after approval, use a change order instead of rewriting the original approved proposal. Change orders are part of Pro.
That keeps the original agreement clear and gives you a cleaner way to handle added work or updated pricing.
Can I send reminders to customers?
Starter includes the first proposal email only. Pro adds automatic reminder emails, reminder timing controls, and customer reminder texts when workspace texts are turned on.
That helps you follow up without having to remember every message by hand.
Can I reuse items, pricing, or templates?
Yes. Reusable items and templates are part of Pro, so you do not have to rebuild every quote from scratch.
This is especially helpful if you do the same kinds of jobs over and over and want faster, more consistent proposals.
Can I import my old data?
Yes. CSV import workflows are part of Pro.
That gives you a way to bring in old data instead of starting from zero.
Can I export my data?
Yes. Export tools are part of Pro.
That makes it easier to keep your own records and move data when you need it.
Plans and fit
Who the app is for, what trades it supports, and how pricing works.
Is Rock, Paper, Bid made for solo contractors or teams?
Rock, Paper, Bid is built first for solo contractors and one-person shops.
The main goal is to give new contractors a tool that feels simple and useful instead of heavy and overbuilt.
What trades is this built for?
Rock, Paper, Bid is built first for install contractors. The current public focus is fence and deck, with support also aimed at trades like painting, flooring, epoxy, and landscaping installs.
The product direction is to support contractors who need clear quoting, approval, and payment workflows.
My trade is not listed on the home page. Can I still use the app?
Yes. The trades on the home page are just the trades we have starter templates for right now.
You can still create your own templates for your trade and use the app for free to get a feel for how it works.
Do I need Stripe to use the app?
No. You do not need Stripe just to create proposals and get customer approval.
But if you want to collect online payments inside the app, you will need to connect your payment setup.
How much does it cost?
Rock, Paper, Bid currently offers simple monthly pricing:
- Starter: $9 per month for proposal sending, approval, and online payments with an email-first workflow
- Pro: $19 per month for reminder emails, reminder texts, business text alerts, change orders, saved items, imports, and exports
You can compare the plans any time on the pricing page.
Is there a setup fee?
No. There is no setup fee.
The goal is to keep pricing simple for contractors who are just getting started.
Security and account data
What happens to your account data and how customer information is handled.
What happens if I delete my account?
Deleting your account removes your user account and direct access data. It does not wipe the whole workspace or all business records.
The app also blocks deletion in certain cases, like when you are the only owner of a workspace or still have upcoming scheduled assignments. That helps prevent accidental damage to active work. If you need the whole workspace closed, contact support.
Is customer information secure?
Rock, Paper, Bid is built to keep business data inside the right workspace and to keep customer proposal pages separate from private internal records.
Customers do not need full accounts just to review a proposal, and online payments are handled through connected payment providers instead of storing card details directly in the app.